Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, GVSwift has appointed a Grievance Officer to address customer queries, complaints, and ticket escalations.
Officer Contact Details
Name of the Grievance Officer:
`[TO BE FILLED]`
`[TO BE FILLED]`
Designated Email Address:
gvswift.help@gmail.com
gvswift.help@gmail.com
Official Address:
`[TO BE FILLED]`
`[TO BE FILLED]`
Handling Protocol & Timelines
The Grievance Officer is responsible for responding to escalations in a timely and systematic manner:
- Acknowledgement: We will acknowledge receipt of consumer grievances within 48 hours.
- Resolution: We aim to resolve grievances and complaints within **30 days** from the date of receipt.
Standard Complaints
For standard support queries, order tracking, and general issues, please open a support ticket on our Support Portal first. Standard tickets are handled directly by our helpdesk team. You should escalate to the Grievance Officer only if your ticket remains unresolved after 15 days, or you are unsatisfied with the support resolution.