Frequently Asked Questions (FAQ)
Quick answers to help you shop with confidence.
Q: Where does GVSwift deliver?
A: GVSwift currently operates exclusively within the state of Andhra Pradesh (AP), India. Pincode serviceability is verified dynamically during checkout.
Q: What are the Cash on Delivery (COD) limits?
A: To prevent courier fraud and RTO losses, Cash on Delivery is restricted to a maximum order total of ₹10,000 (1,000,000 Paise). Pincodes or accounts marked as high-risk may require manual review/admin confirmation before processing.
Q: How long does shipping and delivery take?
A: Orders confirmed by our admin team are dispatched within 1-2 business days. Delivery within Andhra Pradesh generally completes in 3-5 business days post-dispatch.
Q: What is the return window and process?
A: We offer a 7-day return window from the date of delivery. You can request a return directly through your order history dashboard. Upon approval, we will arrange a free courier pickup from your delivery address.
Q: How will I receive my refund for a Cash on Delivery order?
A: Once your returned item passes physical inspection at our warehouse, we will contact you to collect bank details or digital wallet information. Refunds are transferred securely within 5-7 business days `[TO BE FILLED BY LEGAL]`.
Q: How can I contact customer support?
A: You can open a ticket in our Support Portal. Alternatively, you can email us at gvswift.help@gmail.com.